All US orders will be shipped and delivered via United States Postal Service (USPS) as First-Class Mail. US First-Class Mail orders are processed and shipped within 4-6 business days, depending on the city of destination. Customers have the option to upgrade to Priority Mail for 3-5 day delivery or Priority Mail Express for 2-4 day delivery. Shipping time depends on the city of destination.
We do not process or ship orders on Saturday, Sunday, or major Holidays. Orders placed before 8am MST will be processed for shipping the same business day; orders placed after 8am MST will be processed for shipping the following business day. We provide each customer with a tracking link for all shipments so that you can follow your order status online. Delivery times are estimates and are not guaranteed due to possible delays at the post office outside of our control. If you experience shipping delays please first contact your local USPS office with your tracking number. If that does not resolve your issue, email firstname.lastname@example.org with your order number and we will be happy to look into your order.
If you are not 100% satisfied with your purchase, it may be returned within 14 days of the order date for a refund or 60 days for an exchange or store credit.
When returning for a refund, you will receive a prepaid return label. We charge a $5.99 handling fee for returns. Once your return is received and inspected, we will refund your original payment method within 5-7 business days. Shipping costs are non-refundable.
We offer FREE exchanges for 60 days from the order date. We provide you with a prepaid return label, and we will also ship out your exchange order for FREE.
How do I make a return/exchange?
To make a return or exchange please visit our Returns Portal.
All products must be returned unworn, in their original condition, with original labels in place. We reserve the right to deny any items that do not meet our policy requirements. If a product is used or worn we will reject the return and send the used product(s) back to you.
All sale orders and clearance items are final and cannot be returned or exchanged.
Discount codes cannot be applied retroactively to previous orders and refunds will not be issued to cover the difference. Please double check to make sure any codes are entered and applied at checkout before completing your purchase.
We will happily replace items if they are defective or damaged upon arrival. If you receive an item that is defective or damaged, email email@example.com within 24 hours of receiving your order and include a picture of the defective or damaged item and your order number. Requests after 24 hours will not be accepted.
If you have any further questions please e-mail firstname.lastname@example.org.