Shipping & Returns

**Black Friday/Cyber Monday 2018 Sale**

Returns

Please note that due to the steep discounts we will be offering, all orders placed during our Black Friday/Cyber Monday weekend sale (11/22 - 11/30) are final. Orders placed during this time may not be returned for a refund. You may exchange an item that is unworn and in new condition with an item of equal value, or you may send it back for a store credit. (please read below for more information on exchanges) All clearance items are FINAL SALE and cannot be returned for a refund or exchange.

Exchanges

Exchanges will be accepted on ties and accessories purchased during the sale (excluding clearance products) up to 45 days from the date of purchase. We are extending beyond our usual exchange policy to better serve those that are gifting ties and accessories and may need to exchange for a different style. We cannot guarantee that we will have the style you need in stock for an exchange. We expect things to sell out very quickly so please keep that in mind. If this is the case, you can exchange for store credit and use the credit when we restock the items you would like. Exchanged products must be unworn, in their original condition, with original labels in place. Customers are responsible for any shipping costs associated with exchanges.

When can I expect my Black Friday/Cyber Monday order to ship?

Due to the increase in order volume that comes with the holiday sale, our usual 24-hour shipping time is hard to meet. We expect to have all orders placed during the sale fulfilled and shipped out within 2 business days. When we ship your order, you will receive an email confirmation with tracking information.

Shipping Information

US Shipping
All US orders will be shipped and delivered via United States Postal Service (USPS) as First-Class Mail. US First-Class Mail orders are processed and shipped within 3-6 business days, depending on the city of destination. Customers have the option to upgrade to Priority Mail for 2-5 day delivery or Priority Mail Express for 1-4 day delivery. Shipping time depends on the city of destination.

Delivery time
We do not process or ship orders on Saturday, Sunday, or Holidays. Orders typically ship the same or the following business day. Orders placed before 8am MST will be processed for shipping the same business day; orders placed after 8am MST will be processed for shipping the following business day. We provide each customer with a tracking link for all shipments so that you can follow your order status online. Delivery times are estimates and are not guaranteed due to possible delays at the post office outside of our control. If you experience shipping delays please first contact your local USPS office with your tracking number. If that does not resolve your issue, email info@daziusa.com with your order number and we can look into your order.

Shipping Liability
We are not liable for items lost or stolen in the delivery process and upon delivery of merchandise to the carrier (USPS) you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes (orders outside of US).

Return/Exchange Policy 

Returns
We are pleased to accept returns and exchanges if contacted within 14 days of the date your order was placed. All products must be returned unworn, in their original condition, with original labels in place. All returns must be shipped to us within 30 days of your order date or we cannot give you a refund or exchange. All sale orders and clearance items are final and cannot be returned or exchanged.

How do I make a return?
To initiate a return, you must first email info@daziusa.com within 14 days of your order date and we will provide you with instructions. Please include your order number, product you would like to return, and reason for the return.

All products must be returned unworn, in their original condition, with original labels in place, or a return will not be issued. We reserve the right to deny any items that do not meet our policy requirements. If a product is used or worn we will reject the return and send the used product(s) back to you. Customers are responsible for any shipping costs associated with returns.

DAZI will not be held responsible for lost returns.

Refunds (if applicable)
Once your return is received and inspected, we will refund your original payment method within 5-7 business days. All shipping costs are non-refundable. 

Sale Items
All sale orders and clearance items are final and cannot be returned or exchanged.

Discount/Promo Codes
Discount codes cannot be applied retroactively to previous orders and refunds will not be issued to cover the difference. Please double check to make sure any codes are entered and applied at checkout before completing your purchase.

Defective/Damaged Items
We will happily replace items if they are defective or damaged upon arrival. If you receive an item that is defective or damaged, email info@daziusa.com within 24 hours of receiving your order and include a picture of the defective or damaged item and your order number. Requests after 24 hours will not be accepted.

Exchanges
If you would like to exchange a product for a different design, you are able to do so by contacting us within 14 days of the date your order was placed. Exchanged products must be unworn, in their original condition, with original labels in place. Customers are responsible for any shipping costs associated with exchanges.

If you have any further questions please e-mail info@daziusa.com.